1. Overview
Welcome to Paint Party! Our mission is to provide you with enjoyable and memorable painting experiences. This policy outlines the terms and conditions regarding returns and refunds for our open and private events. Please read this policy carefully.
2. Return Eligibility
- Refunds: Paint Party is committed to customer satisfaction. If you are dissatisfied with our event, you may be eligible for a refund, subject to the conditions outlined below.
3. Refund Conditions
- Event Cancellations: In the rare event that Paint Party cancels a scheduled event, you are entitled to a full refund. We will communicate any cancellations to you promptly.
- Customer Rescheduling or Cancellations: If you need to reschedule or cancel your attendance at an event, our refund policy varies based on the timing of your rescheduling or cancellation.
a) Open Events
A full refund may be obtained if notification of cancellation or rescheduling is received at least 48 hours before the start of the event. Lack of such notification will result in loss of payment.
b) Private Events
In order to receive a full refund, a minimum of 7 days notice is required for a cancellation or rescheduling of a private event. Lack of notice will result in loss of payment.
4. How to Request a Refund
- Event Cancellations: If we cancel an event, you don’t need to take any action. Refunds will be processed automatically.
- Customer Complaint: To request a refund, please contact our customer service at [email protected]. Provide your booking details and the reason for your request.
6. Timeframes
- Refunds: Refunds, if applicable, will be processed within 14 business days after the cancellation is confirmed.
8. Contact Information
For any questions or assistance with returns and refunds, please contact our customer service at [email protected] or at Mastgränden 8, 211 77 Malmö, Sweden.
Refunds and Returns Policy Updated on 2024.02.20